Refund policy

Return & Refund Policy

ReliefBoots™ stands behind every product we sell. If you're not completely satisfied with your purchase, we're here to make it right.

30-Day Satisfaction Guarantee
You have 30 days from the date of delivery to request a return or refund. To be eligible:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must provide proof of purchase (order number or confirmation email)

How to Request a Return
To start a return, please contact us at support@reliefboots.com with your order number and reason for the return. We'll respond within 24-48 hours with instructions.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us at support@reliefboots.com within 7 days of delivery with a photo of the damage. We will send a replacement or issue a full refund at no extra cost to you — no questions asked.

Non-Returnable Items
- Items returned after 30 days from delivery
- Items that have been used, damaged by the customer, or are not in original condition

Exchanges
We do not offer direct exchanges at this time. If you'd like a different item, please return the original for a refund and place a new order.

Contact Us
Email: support@reliefboots.com
Phone: +1 315-365-8418